All block booking payments are non-refundable except where an alternative arrangement is agreed by the instructor.
Cancellation policy: lessons cancelled less than 48 hours before the lesson start time, or missed for any reason, are charged in full. Where a student cancels at least 48 hours before the lesson start time, eligible prepaid lesson hours are returned to the account.
The instructor may withhold use of the driving school car for a practical test where the student is not considered test-ready or safe to drive.
Students must not attend under the influence of alcohol, drugs, medication, or any substance that makes driving unsafe.
Courses and lessons must be paid according to the agreed payment terms. Outstanding balances remain payable.
Questions or complaints should first be raised with the instructor and can also be sent to info@drvdesk.co.uk.